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My experiences are best presented in list format: 1. NOTHING ever gets fixed. -My airconditoner must be turned on 47 degrees to keep the place at a balmy 80. Repeated requests for repair have been ignored. This is not unusual. -The railing in the hallway was not screwed into studs. Therefore, when I leaned on it when I had a sprained knee and broken foot, I went tumbling down the stairs. -The apartment was not cleaned or painted when we moved in. It was covered in hot sauce (literally) and filth. - We don't live in the best neighborhood. Our door locks are also frequently FALLING OFF. They get "fixed," not replaced. -The gas company came and told us our stove was completely unsafe, and the buidling manager told us it was fine and the gas company was just trying to "scare us." 2. Let's move on to the administrative issues: -Our lease has been sent to us with incorrect information 3 times. -Our lease has also been lost 3 times. -They lost our DIRECTLY DEBITED RENT. I had to provide transaction dates and check numbers FOR MONTHS OF RENT. 3. We never received an apology for any of their actions, despite the fact that we received email confirmations of receipt of our lease(s), and the loss of our money. There has been an accusatory tone taken with us many times, despite the fact we had evidence that it was the company's error, and we get emails that are completely unprofessional, i.e., "hey guys....looks like I misplaced your lease...again...
openlist - user review - 07/09/2008
4.0 of 5 stars.
I can't believe I am the only one on this site that had a good experience with Chicago Graystone. I initially contacted them off of an ad on Craigslist and was impressed right away . Not only did…
yelp.com - user review - 05/21/2008
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1.0 of 5 stars.
Awful, awful, awful. We actually rented from them (or tried to rather) and they screwed up our move-in date, never bothered to get the apartment ready, and never bothered to tell us that the apartment…
yelp.com - user review - 04/26/2008
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1.0 of 5 stars.
Yes Yelpers, this company sucks THAT bad. Avoid them at all costs, and tell your friends, too. Denise is just doing "damage control" as they say in the marketing world. Their services are horrendous…
yelp.com - user review - 04/24/2008
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5.0 of 5 stars.
Hello Fellow Yelpers I work at Chicago Graystone and I'm really sorry to see that some people have had negative experiences with us. I appreciate that you have taken the time to post and I wanted you…
yelp.com - user review - 04/20/2008
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4.0 of 5 stars.
Reading your reviews, it seems that I'm the only one having a good experience with CG, wich seems strange. I'm french, and I came here to do an internship because I'm in love with Chicago, it's such an…
yelp.com - user review - 04/12/2008
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1.0 of 5 stars.
Is it sad when you find comfort in reading other people's horrible reviews and feel better knowing it didn't just happen to you? I was supposed to view and apartment this weekend that I too found on…
yelp.com - user review - 03/17/2008
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1.0 of 5 stars.
My darling and I looked at numerous apartments and condos this past fall and early winter, desperate to find something to hold our oversized furniture, situated within just a few neighborhoods. We…
yelp.com - user review - 03/17/2008
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1.0 of 5 stars.
Just like Tracy I.'s review, my comments are based on the agent Alexia and her team. I had found a listing on craigslist and called to schedule an appointment. I never received any confirmation of my…
yelp.com - user review - 02/10/2008
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1.0 of 5 stars.
I as well only have experience with this company from a rental perspective. If you want a cold apartment and lazy maintance people then look no further then this company. There records on several…
yelp.com - user review - 10/12/2007
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1.0 of 5 stars.
Please note that my experiences with this company are for the leasing end only, and my only interactions with this company were through their agent, Alexia. My roommates and I thought that finding a…
yelp.com - user review - 03/24/2007
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